Territory Sales Manager
Company: NFI Parts
Location: Delaware
Posted on: February 15, 2026
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Job Description:
Job Description Job Description NFI Parts™ is North America’s
most comprehensive organization providing parts, technical
publications, training, and support for buses and motor coaches.
NFI Parts is the parts division of NFI Group, providing replacement
parts for New Flyer® transit buses, MCI® motor coaches, ADL buses,
ARBOC® vehicles, as well as the product lines for the acquired NABI
and Orion parts businesses. Additionally, NFI Parts has extensive
cross references for parts that are common with other bus, coach,
and cutaway product lines and has a mature supply base and
established relationships with over 1,000 suppliers. Further
information is available at www.nfi.parts.com. POSITION SUMMARY The
TSR Manager is responsible for leading and supporting the Territory
Sales Representative Team in executing strategic customer
engagement initiatives, driving business development, and ensuring
alignment with corporate objectives. This role involves close
collaboration with Customer Service Directors, Customer Service
Managers, Customer Service Analysts to develop and implement
customer strategies and manage Customer onsite visits, a well as
the Business Development team to aide in identification and
prioritization of product development and service offerings
effectively. WHAT YOU WILL DO: · Collaborate with CS Directors and
CS Managers to develop and implement tailored customer strategies
that support business growth. · Review and interpret analytical
reports provided by Analysts (Kinetik, Alternate, SVP) to identify
opportunities and guide team strategy. · Collaborate with CS
Director, CS Manager to determine team strategy meetings to plan
customer visit agendas. · Oversee and participate in customer
visits, meetings, and calls to assess performance, gather
intelligence, and promote products. · Participate pre-visit
planning assigned CS Team to align on expectations, deliverables,
and strategy. · Participate in post- visit meetings with the CS
Team. · Ensure effective communication of customer insights and
outcomes are shared with relevant internal teams. · Ensure TSR’s
are gathering competitor cross-reference data and maintain tracking
sheets. · Provide market intelligence to CS Directors and Business
Development team to inform strategy and product positioning. ·
Collaborate with Business Development to ensure market intel and
targeted products are aligned with customer feedback and needs of
the business. · Promote proactive selling based on customer
insights and industry trends. · Support remote TSRs with office
visits to foster team development and strategy alignment. ·
Coordinate with CS Directors to ensure consistent execution of
customer strategies and deliverables. · Maintain updated travel
logs, calendars, and program tracking tools. · Hiring and training
TSR’s · Develop and deliver annual Employee Performance Reviews to
TSRs · Monitor and support timely delivery of presentations and
training on parts manuals, Recommended Stock Lists (RSLs), and
other corporate materials TSR are responsible for. · Collaborate on
RSL/P3 development and execution with CS Directors and Managers. ·
Attend trade shows, bid openings, product installations, and
testing events as required. · Manage annual list of trade shows and
monitor for viable shows to attend as well as coordination of
attendees and collaboration with Marketing team for booth marketing
materials and giveaways. · Develop financial budgets for TSR travel
expenses, including trade shows and marketing materials, and
promotional products to provide recommendations to Customer Service
Directors. · Support TSR’s on submitting detailed contact call
reports, outlining visit outcomes, follow-ups. And strategic
actions. · Support in tracking and update profitability logs,
customer profiles, and program performance metrics. WHAT YOU NEED
TO BE SUCCESSFUL: · Bachelor’s Degree or equivalent job experience.
· Proven experience in sales, customer service, or business
development, preferably in the transit or automotive industry. ·
Proficiency in CRM systems and Microsoft Office Suite. · Ability to
travel up to 75%. Benefits WHY JOIN OUR TEAM: Competitive Wages. A
continuous learning environment. Ability to advance your career
with a growing company. Employee social committee organizes
numerous events throughout the year, including summer barbecues,
holiday festivities, sporting events and tournaments, and much
more. OUR WHY: We exist to move people. Our mission is to design
and deliver exceptional transportation solutions that are safe,
accessible, efficient and reliable. NFI Group is a leading
independent global bus manufacturer providing a comprehensive suite
of mass transportation solutions. News and information are
available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com,
www.arbocsv.com, www.alexander-dennis.com,
www.carfaircomposites.com and www.nfi.parts. NFI
Keywords: NFI Parts, Kettering , Territory Sales Manager, Sales , Delaware, Ohio
