Customer Service Representative
Company: Pyramid Consulting, Inc.
Location: Enon
Posted on: May 4, 2024
Job Description:
Immediate need for a talented Customer Service Representative.
This is a 03+ months Contract opportunity with long-term potential
and is located in Enon, OH(Onsite). Please review the job
description below and contact me ASAP if you are interested. Job
ID: 24-18004Pay Range: $15/hour. Employee benefits include, but are
not limited to, health insurance (medical, dental, vision), 401(k)
plan, and paid sick leave (depending on work location).Key
Responsibilities:
- Provide an exceptional customer experience via phone
- Troubleshoots and resolves discrepancies in customer s loyalty
accounts
- Accurate and detailed data entry
- Reviewing and making necessary changes and/or updates to Speedy
Rewards accounts
- Act as an educational resource for the customers
- Must be able to validate loyalty account holder via information
in the loyalty account database
- Receives and responds to emails, reports, and other customer
service departmental records as needed
- Maintain knowledge of current promotions
- Searches, interprets, selects, and codes documents and records
as needed
- Operates various office equipment, software and/or tools
required by the customer service department to complete assigned
tasks
- Communication with peers and leadership through online
services
- Answers and responds to incoming phone calls regarding support
relative to the customer service department
- Communicates clearly and accurately with customers
- Reports global issues to the customer service leadership
- Maintains operating knowledge of systems utilized by the
customer service department
- Trains and develops new and existing personnel
- Ability to influence how customers react to the Speedway
brand
- Ability to speak in a non-scripted service and communicate
effectively
- Ability to make decisions, correct issues, and solve
problems
- Urgency to assist the customer and resolve high-conflict
situationsKey Requirements and Technology Experience:
- High School Diploma or GED.
- Experience with Word, Excel, and other MS Office Suite
applications.
- Effective listening, telephone, verbal, and written
communication skills.
- Accurate computer keyboard and data entry skills.
- Ability to learn new products and technology quickly.
- Positive, professional attitude and adaptive to change.
- Ability to sit for extended periods of time in a relatively
stationary position.
- Ability to perform repeated bending, standing, and
reaching.
- Ability to occasionally lift up to 25 pounds.Our client is a
leading Convenience stores chain Industry, and we are currently
interviewing to fill this and other similar contract positions. If
you are interested in this position, please apply online for
immediate consideration. Pyramid Consulting, Inc. provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: Pyramid Consulting, Inc., Kettering , Customer Service Representative, Sales , Enon, Ohio
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