Enrollment Services Advisor
Company: Wright State University
Location: Dayton
Posted on: April 18, 2024
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Job Description:
Position Information
Position Information (Default Section)
EEO Statement
Wright State University, an equal opportunity/affirmative action
employer, is committed to an inclusive environment and strongly
encourages applications from minorities, females, veterans and
individuals with disabilities.
Faculty Rank or Job Title Enrollment Services Advisor Job Category:
Administrative (exempt/non-exempt) Department Enrollment Services
EEO number: 24P128 Position FTE
100%
Minimum Annual or Hourly Rate $40,000 Salary Band: UC S03 Job
Summary/Basic Function:
The Enrollment Services Advisor must understand, explain, deliver,
and enforce a wide array of enrollment policies and related
services in a manner characterized by strong customer service and a
student-centric approach. The position will advise and consult with
individual students regarding best practices and strategies for
navigating these processes, with an emphasis on pro-active,
pre-emptive, and preventative approaches.
Minimum Qualifications
Preferred Qualifications
Essential Functions and percent of time:
Student Enrollment Advising and Services: 70%
Use accepted practices and exercises independent judgment to
provide students and their families with guidance and enrollment
services in a manner characterized by strong customer service, a
student-centric approach, and a thorough knowledge of related
policy, best practices, and legislation delivered through phone,
face-to-face, e-mail, and other modes of communication.
Examples of enrollment advising and services may include but are
not limited to:
Analysis and Recommendations: 10%
Experience, observe, analyze and help improves the impact of
policies and services on student success in these processes.
Essential Functions and percent of time (cont'd):
Training: 10%
Actively participate in structured and impromptu training
opportunities, as both trainer and trainee. Participate in job
shadowing opportunities. Actively seek and make best use of
opportunities to cross-train with intra-departmental and
inter-departmental colleagues in the flow of daily business
activities. Make effective use of, maintain, and contribute to
shared and individual procedure documentation resources.
Enrollment Services training may include, but is not limited
to:
Customer Service training may include, but is not limited to:
Other projects/responsibilities: 10%
Coordinate or assist with other projects or office duties as
assigned. Examples may include, but are not limited to: special
research projects, community outreach opportunities, committee
service, office management tasks, team-building activities,
communication plan activities, student satisfaction activities, and
assisting the associate directors, director, or others.
Non-Essential Functions and percent of time: Working Conditions
Office environment providing direct service to students. Does
include some evenings and weekends. May require travel to local
schools.
Wright State University, an equal opportunity/affirmative action
employer, is committed to an inclusive environment and strongly
encourages applications from minorities, females, veterans and
individuals with disabilities.
To preserve the safety and security of the campus community and to
maintain the integrity of university operations, it is the policy
of Wright State University before making an employment offer
conduct various background checks, such as a criminal record,
credit history when job related and/or education verifications.
Additionally, an administrative review shall be conducted whenever
the university learns that an employee is charged with or convicted
of a crime (except for minor vehicle violations). Frequently asked
questions related to background checks may be found on the Human
resources website at
Effective July 1, 2017, per Policy 7230 Wright State University is
tobacco-free. Tobacco use, including the sale, advertising sampling
and distribution of tobacco products and tobacco related items is
prohibited in all university facilities, on all university owned or
leased grounds, university owned or operated residence halls and
apartments, and at all university sponsored events regardless of
location. Tobacco use is also prohibited in all university vehicles
or on any equipment owned, leased or operated by Wright State
University. This policy applies to anyone on campus including
students, faculty, staff, visitors, consultants, vendors, patients,
volunteers, and contractor employees.
Special Instructions to Applicants Posting Date 03/20/2024 First
Consideration Date: 04/03/2024 Closing Date Open Until Filled
Yes
Keywords: Wright State University, Kettering , Enrollment Services Advisor, Other , Dayton, Ohio
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