Customer Care Specialist I - Indiana -
Company: CareSource
Location: Dayton
Posted on: April 17, 2024
|
|
Job Description:
*Must reside within the state of Indiana**Work from home/remote
(may live anywhere in Indiana)Training Hours: Monday-Friday
8a-4:30p ESTPost Training Hours: Monday-Friday 8a-8p ESTPart time
and Full time positions availableStarting pay $18hrAt CareSource,
our Customer Care Specialists are our primary telephonic connection
with our members and providers. We are looking for
inclusive,caring, innovative, and engaging team members to help
spread the CareSource mission. As a Customer Care Specialist, you
will partner with our members and providers, resolving barriers to
improving their health and well-being. Our Specialists are
empowered to be creative in problem solving and are backed by
strong support services, caring leadership, and an organization
that values employee growth and success.What you will do in your
role:* Resolve member or provider routine service inquiries;
examples include claims processing, member benefit education,
contracting and credentialing requests, eligibility inquiries, and
transportation arrangements * Ensure all HIPAA and State
requirements/regulations are always adhered to* Research, follow
up, and resolve all open/pending issues in a timely manner to
ensure member or provider satisfaction* Build and strengthen member
or provider relationships by providing quality customer service.*
Maintain complete and accurate documentation of all of telephone
and written communications* Act as a mentor to new hire
employeesThe experience you will bring:* High School Diploma or
equivalent is required* Two (2) years customer service experience*
Customer Service experience in a call center is helpfulWhat's in it
for me?Your future:* 401(k) retirement plans with company-matching
contributions* Educational reimbursementYour health:* Multiple
health, dental (including orthodontia) and vision insurance
options* Paid maternity and parental leave for maternal, paternal
and adoptive parents* Domestic partner benefitsYour balance:*
Liberal paid personal time off, starting at four weeks per year*
Nine paid holidays and a floating holiday* Paid volunteer/service
hoursYour community:* Equity Council* Employee Resource and Special
Interest GroupsJob Summary:(The Formal Job Description is
below:)The Customer Care Specialist I assists members or providers
with routine service inquiries.Essential Functions:
$34,500.00 - $55,100.00 CareSource takes into consideration a
combination of a candidate's education, training, and experience as
well as the position's scope and complexity, the discretion and
latitude required for the role, and other external and internal
data when establishing a salary level. We are highly invested in
every employee's total well-being and offer a substantial and
comprehensive total rewards package.Compensation Type:
HourlyCompetencies:
Keywords: CareSource, Kettering , Customer Care Specialist I - Indiana -, Other , Dayton, Ohio
Click
here to apply!
|