Neighborhood Manager I
Company: Redwood Living Inc
Location: Fairborn
Posted on: September 27, 2024
Job Description:
Job Title: Neighborhood Manager Department: Operations Reports
to: Regional Manager At Redwood, we know we are only as successful
as the people who power us. Our employees are passionate, they are
talented, they are empowered to make decisions that positively
affect the lives of our residents. From site personnel to corporate
leadership, our employees demonstrate Redwood's commitment to
deliver more than expected, communicate openly and honestly, and
demonstrate integrity in all aspects of our business. As we
continue to grow, we seek these same qualities in every team member
we bring on board. Position Overview Under the general direction of
the Regional Manager, the Neighborhood Manager is responsible for
managing all aspects of the respective Redwood Apartment
Neighborhood. As such, you will be expected to act as a Redwood
brand ambassador, promote our brand and provide the best resident
experience possible. Duties will include, but are not limited to,
sales, customer service and delight, establishing and maintaining
high renewal rates, ensuring 100% occupancy and fiscal oversight.
All Redwood employees are required to conduct organizational
business and practices in accordance to Redwood company policies.
Essential Duties & Responsibilities
- Greeting prospective residents, showing the model/neighborhood
and answering questions, while promoting the Redwood brand.
- Answering phones/emails on a daily basis.
- Complying with all legal and financial leasing/resident
arrangements.
- Actively sourcing off-site potential residents by marketing to
and establishing relationships with local businesses.
- Creating sales strategies and closing, both when creating
business relationships and when leasing apartment homes.
- Maintaining knowledge of neighborhood specials and pricing,
while notifying related parties of any needed adjustments.
- Maintaining awareness of local market conditions and
trends.
- Performing occasional external outreach at nearby businesses,
organizations, etc.
- Actively coordinating all renewals throughout the month. This
includes sending letters (90, 60, 30 days) and scheduling resident
appointments to discuss renewal rates and leasing options.
- Completing all lease applications correctly and without error,
assisting with application verification and notifying prospective
residents of results. Crafting miscellaneous resident communication
may also be necessary.
- Completing all lease paperwork, including related addenda, plus
accepting rents and deposits.
- Completing Guest Card information form on all clients, sending
thank-you notes and performing follow-ups.
- Physically inspecting neighborhood when on grounds, picking up
litter and reporting any service needs to maintenance staff.
- Inspecting apartment homes during move-outs and vacancies.
- Preparing weekly reports, resident communications, market
surveys, etc.
- Meeting with the Regional Manager as requested to review
neighborhood performance and curb appeal.
- Overseeing on-site staff, including but not limited to
assisting in hiring, discipline, coaching and approval of bi-weekly
time cards.
- Acting proactively to maintain neighborhood in regards to
safety and maintenance objectives.
- Adhering to company standards for paperwork, resident files,
budgets and controlled expenses.
- Maintains a record of acceptable attendance and punctuality.
- All other related duties, as assigned. Required Skills As a
Neighborhood Manager, you will be required to exhibit the following
skills:
- Exceptional communication skills, both verbally and written.
- Ability to build relationships with residents, staff and
colleagues.
- Energetic, personable and professional attitude
- Great customer service skills and strong work ethic
- Self-motivated, dependable, organized, flexible and have strong
sales and marketing skills
- Good vision and hearing, with the ability to lift 20 pounds,
bend, stoop, sit for 1-2 hours at a time, walk up stairs. In some
cases, the Neighborhood Manager will need to operate a neighborhood
golf cart to show apartment homes to potential residents.
- Respectfulness, trustworthiness, empathy and leadership
- Excellent time management skills and the ability to work under
pressure
- Proven ability to plan, organize and implement multiple
tasks/projects on a concurrent, real-time basis Required
Qualifications, Education & Certifications
- High school diploma or GED required
- General computer proficiency
- Sales skills
- Demonstrated aptitude in financial, technical and business
operations
- Yardi Voyager experience preferred
- Lease-up experience preferred Working Conditions This job
operates in a professional office environment. In this role, the
employee will routinely use standard office equipment such as
computers, desk phones, iPhone, photocopiers, etc. The employee is
frequently required to sit, stand, bend and walk with the ability
to lift 20 pounds where applicable. Hours are flexible, but the
ability to work on the weekend is necessary. location: Fariborn, OH
PI556558988fe2-31181-34719265
Keywords: Redwood Living Inc, Kettering , Neighborhood Manager I, Executive , Fairborn, Ohio
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