Quality Engineer - NPI & Customer Quality
Company: Rittal LLC
Location: Urbana
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Proven Leadership, Hard Work and
Innovation Alive and Well in North America Rittal North America has
built a strong tradition of innovation and takes pride in a
progressive approach to engineering. We design and manufacture the
world’s leading industrial and IT enclosures, racks, and
accessories, including high-efficiency, high-density power
management, and climate control systems for industrial, data
center, outdoor, and hybrid applications. Customer Quality Engineer
(NPI) Brief Summary: The Customer Quality Engineer acts as the
primary liaison between Rittal and global customers for all product
quality matters, with a strong focus on supporting New Product
Introduction (NPI) and Advanced Product Quality Planning (APQP)
activities. This role ensures customer requirements are integrated
into product design and manufacturing processes, drives proactive
quality planning, and leads continuous improvement initiatives
within an ISO 9001:2015-certified environment. Why Work at Rittal:
Above-average benefits available on the 1st of the month after you
start 401K Match Opportunities for professional development and
certifications Collaborative, innovative work environment Key
Responsibilities: Serve as the main point of contact for global
customer quality concerns, complaints, and audits Lead root cause
analysis and corrective/preventive action processes for
customer-reported issues using tools such as 8D, Fishbone, DMAIC
Communicate resolution plans and updates to customers
professionally and promptly Monitor and report customer quality
metrics (defect rates, warranty claims, satisfaction scores) and
drive improvement initiatives Lead quality planning activities for
new product launches in alignment with APQP requirements
Participate in NPI activities to integrate customer requirements
into design and manufacturing Collaborate with cross-functional
teams (Engineering, Production, Supply Chain) to ensure robust
quality standards during product development Validate manufacturing
processes through capability studies and PPAP submissions Ensure
compliance with ISO 9001:2015 and customer-specific quality
requirements Support internal and external audits, including
customer and regulatory audits Maintain accurate documentation
(control plans, FMEAs, inspection criteria) and records for quality
activities Identify opportunities for process improvement and cost
reduction without compromising quality Drive quality improvement
initiatives using Lean, Six Sigma, and other problem-solving
methodologies Qualifications: Education: Bachelor’s degree in
Engineering, Quality, or related field OR Associate degree and 2–4
years related experience OR 5–8 years related experience in
manufacturing quality role Experience & Skills: Strong knowledge of
ISO 9001:2015 and quality tools (FMEA, 8D, SPC, PPAP, APQP)
Experience working with global customers and managing
cross-functional teams Familiarity with industry standards (ISO
9001/AS9100) Background in R&D, Product Development, or
developing manufacturing platforms (preferred) Certifications such
as CQE, Six Sigma Green/Black Belt, or Lead Auditor (preferred)
Core Competencies: Ability to lead and influence cross-functional
teams Strong analytical and problem-solving skills Excellent
communication and collaboration skills across all organizational
levels Detail-oriented, organized, and adaptable to fast-paced
environments Capable of multitasking and managing competing
priorities UrbIND If you require reasonable accommodation for any
part of the application or hiring process due to a disability, you
may contact the company’s Human Resources Department at (937)
399-0500. This option is reserved for individuals who require
accommodation due to a disability. Rittal LLC and Eplan are proud
to be an affirmative action/equal opportunity employer. EEO,
including Disability/Vets. Powered by JazzHR o4mpqyq3xp
Keywords: Rittal LLC, Kettering , Quality Engineer - NPI & Customer Quality, Engineering , Urbana, Ohio
