Janitorial Area Manger

Company: Jan-Pro of Northern Illinois
Location: Cincinnati
Posted on: February 22, 2026

Job Description:

JAN-PRO Franchise Development of Greater Cincinnati/Dayton 10250 Alliance Road, Suite 210, Blue Ash, OH 45242 - Must have a MINIMUM of 4 years in janitorial operations and customer service experience. - Are you ready to stop cleaning and spend your time on customer service & coaching/developing others? - Would you prefer to work regular daytime hours instead of nights & weekends? If so, this may be the right opportunity for you JAN-PRO Franchise Development of Greater Cincinnati/Dayton is conducting a search for a Franchise Business Consultant within the Dayton area. In this full-time role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through on-site Brand Standard Audits, prompt customer follow-up, and serving as a business coach and mentor to our JAN-PRO Cleaning & Disinfecting Certified Business Owners, you will support their efforts to provide the highest quality commercial cleaning in the industry, while achieving 98% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks. Integrity, resilience, positivity, and a collaborative, problem-solving approach are requirements of this position. As a result of having these skills, the business consultant will enjoy achievable performance bonuses and various opportunities to advance a career in a fun and friendly environment - all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected franchise company. About JAN-PRO Franchise Development of Greater Cincinnati/Dayton: We support a global leader in commercial cleaning services, JAN-PRO Cleaning & Disinfecting, with administrative and marketing services. In 2023, Entrepreneur Magazine recognized JAN-PRO Cleaning & Disinfecting as the 1 commercial cleaning franchise for the 15th consecutive year and honored with a 98% retention rate of clients who remain with us month after month. Our primary work is assisting entrepreneurs start & build their own business in a fast-growing industry. Job details - Pay - On target first year compensation of $55,000-$65,000 (includes base salary plus performance bonuses). - Location - 10250 Alliance Road, Suite 210, Blue Ash, OH 45242 - Benefits - Medical/Dental/Vision HRA Program - Retirement Plan - Retirement Plan matching - Company vehicle, gas card - Company provided computer, tablet and cell phone - Paid vacation plus paid holidays WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT: - Develop a beneficial business relationship with all Certified Business Owners in assigned area. - Audit accounts against our brand standards on a regular schedule. - Quickly identify performance success or issues through ‘proactive’ site visits and effectively communicate to franchisees for resolution to aid with their account retention. - Identify additional special service opportunities to assist in increasing franchisee revenue. - Facilitate communication between the Certified Business Owners and their customers, when needed. - Enhance the support to our franchise owners by proactively developing relationships with customer site contacts. - Provide on-call support, as necessary. - Schedule meetings with franchisees to conduct business planning sessions. - Complete and maintain accurate documentation of franchisee and client records. - Support franchisees with onboarding and offboarding customers. - Recommend solutions to retain franchise owners’ customers. - Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand. - Provide business and technical training skills (Ex: strip and wax, carpet extraction, buffing etc.) - Timely completion and documentation of administrative tasks. YOU’LL BE A GREAT FIT IF YOU HAVE: - MINIMUM of 4 years in janitorial operations and customer service experience. - Having technical skills to strip and wax floors, carpet extraction and floor buffing is a PLUS! - Ability to multi-task and keep composure in a fast-paced work environment. - Effective time management skills. - Consistent follow-through on commitments. - Ability to handle difficult situations and conversations. - Excellent written and verbal (English) communication skills. - Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations. - Professional appearance, demeanor, and communication skills. - Ability to work with sensitive information in a confidential environment. - Experience cleaning schools, dealerships or medical facilities is a plus. Equal Employment Opportunity at JAN-PRO Franchise Development of Greater Cincinnati/Dayton: JAN-PRO Franchise Development of Greater Cincinnati/Dayton is committed to equal employment opportunities regardless of any protected characteristic and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at JAN-PRO Franchise Development of Greater Cincinnati/Dayton: We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Apply today to learn more about our culture and set of values. To learn more about our business model, visit here: https://jan-pro.com/about/

Keywords: Jan-Pro of Northern Illinois, Kettering , Janitorial Area Manger, Customer Service & Call Center , Cincinnati, Ohio