Service Advisor
Company: Tom Wood Honda
Location: Anderson
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Service Advisor Join a Premier
Automotive Team Tom Wood Group Tom Wood Group is seeking a
high-performing, customer-focused Service Advisor to deliver an
exceptional, concierge-level service experience. This role blends
automotive knowledge, clear communication, and a commitment to
excellence that aligns with our core values. Schedule:
Monday–Friday: 8:00 AM – 6:00 PM Saturday: 8:00 AM – 3:00 PM What
We Offer Paid Time Off (PTO) & Vacation Paid Holidays Medical,
Dental & Vision Insurance 401(k) with Company Match Life &
Disability Insurance Professional Training & Career Development
Tuition Reimbursement Service Awards Career Advancement
Opportunities What You’ll Do Customer Experience & Communication
Deliver a warm, professional, concierge-level greeting to every
client Actively listen to customer concerns and clearly explain
service recommendations Maintain consistent communication regarding
repair status, timelines, and additional needs Build long-term
customer relationships to encourage loyalty and repeat business
Service & Repair Coordination Accurately write repair orders
reflecting customer concerns and technician findings Collaborate
with technicians and parts departments to ensure efficient workflow
Prepare detailed and accurate estimates for repairs and maintenance
Review completed work with customers and explain findings clearly
and confidently Sales & Performance Recommend maintenance and
repair services based on manufacturer guidelines and vehicle
condition Achieve service sales goals while maintaining honesty,
transparency, and trust Promote dealership programs, warranties,
and service packages Qualifications Previous Automotive Service
Advisor experience required Strong knowledge of automotive systems,
maintenance, and repair processes Exceptional communication and
interpersonal skills Proficiency with dealership management systems
(Xtime, Dealertrack, etc.) Ability to multitask in a fast-paced
environment while maintaining accuracy Professional appearance and
demeanor consistent with a luxury brand Valid driver’s license with
a clean driving record Why Work at Tom Wood Group? At Tom Wood
Group, you’re more than an employee—you’re part of a family-owned
company that has proudly served communities for over 50 years. We
invest in our people through training, development, and advancement
opportunities. Our culture is built on collaboration, integrity,
and a sincere desire to help others—creating an environment where
you can grow both personally and professionally. What Makes Us
Different A values-driven organization built on: Humbly Confident |
Passionately Driven | Sincere Desire to Help Others |
Uncompromising Integrity Advancement opportunities across multiple
industries and locations A culture that recognizes contributions
and celebrates success Comprehensive benefits designed to support
you and your family Employment Requirements All offers of
employment are contingent upon successful completion of a
background check, motor vehicle record review, social security
verification, and drug screening. Tom Wood Group is an Equal
Opportunity Employer.
Keywords: Tom Wood Honda, Kettering , Service Advisor, Customer Service & Call Center , Anderson, Ohio
