Customer Service Representative

Company: TAKKT Foodservices
Location: Harrison
Posted on: May 7, 2024

Job Description:

Say Hello to TAKKT FoodServices! TAKKT Foodservices stands as one of the nation's top 10 largest distributors of food service equipment and supplies, positioning us to better serve our customers, expand our product and service offerings, and ensure customer success. Our company encompasses Hubert, Central Restaurant Products, and Retail Resources. TAKKT Foodservices operates as a division within the TAKKT Group, specializing in B2B omnichannel distribution for business equipment. For more information about the TAKKT Group, please visit TAKKT AG - Home . For additional details about Hubert, please visit , and for Central Restaurant Products, please visit We have an opportunity available for a Customer Service Representative to work within our Sales Team. The Customer Service Representative will be responsible for planning and managing customer experience activities within a multi-channel contact center environment while achieving standards of excellence. What you will do:

• Answer & properly handle inbound customer calls
• Reply to customer emails & chats professionally
• Create quotes
• Enter orders
• Develop collaborative relationships internally in support of Sales Departments growth strategies
• Maintain knowledge of product assortment and have the ability to explain FABs to customer
• Identify and enter leads from customer interactions
• Promote excellence by providing superior service to all accounts and customers What you will get:
  • Eligible immediately for 15 days of paid time off, eight paid holidays and one floating holiday
  • Paid volunteer day
  • Opportunity for growth within this role
  • Competitive compensation commensurate with experience
  • Employee bonus plan
  • Comprehensive benefit package
  • Paid Parental Leave
  • 401(k) with company match What we need:
    • 3+ years experience in a multi-channel contact center/customer service environment (B2B is a preference)
    • College Degree is preferred
    • PC literate, experience in Word, Outlook and Excel
    • Resolve various service opportunities thru the application of an effective course of action
    • Meet defined department standards
    • Maintain good working relationships with customers, co-workers, management and vendors
    • Proven ability to meet deadlines and manage a multi-task environment
    • Bi-lingual in French - oral & written EOE - Minority/Female/Disabled/Veteran
      
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Keywords: TAKKT Foodservices, Kettering , Customer Service Representative, Sales , Harrison, Ohio