Sr UX Content Strategist
Company: quantum-health
Location: New Vienna
Posted on: April 28, 2024
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Job Description:
Description
Location: This position is located at our Dublin, OH campus with
hybrid flexibility.
Who we are
Founded in 1999 and headquartered in Central Ohio, we're a
privately-owned, independent healthcare navigation organization. We
believe that no one should have to navigate the cost and complexity
of healthcare alone, and we're on a mission to make healthcare
simpler and more effective for our millions of members. Our
big-hearted, tech-savvy team fights to ensure that our members get
the care they need, when they need it, at the most affordable cost
- that's why we call ourselves Healthcare Warriors -.
We're committed to building diverse and inclusive teams - more than
2,000 of us and counting - so if you're excited about this
position, we encourage you to apply - even if your experience
doesn't match every requirement.
About the role
The UX Content Strategist will plan the content strategy for our
solutions, including form of delivery, governing the usefulness and
usability of content, ultimately driving the intended experience,
behaviors and business goals we set to achieve. The UX Content
Strategist will work closely with the product design and delivery
teams to bring the vision of the solution to life.
What you'll do
Collaborate with various teams including UX Design, Content
Writing, Experience, Product Management, and Marketing to achieve
organizational goals and objectives.
Audit and assess current state content and ecosystems, identifying
strengths, weaknesses, gaps, inconsistencies and opportunities.
Inform and influence information architecture, site navigation and
user experience for new applications, owning content-driven site
narrative and experiences.
Develop flexible and intelligent content structures and experiences
including mapping keyword-based content structures.
Using a mix of quantitative and qualitative data, implement
strategies that are intended to deliver/achieve business goals.
Work collaboratively with Marketing and UX team to create best
practices protocol, content templates, and author content training
manual.
Create and maintain product taxonomies, metadata frameworks,
page-level content types/models and content migration plans; manage
an editorial calendar of future releases taking product, channels
and stakeholders into consideration.
Design and implement content creation and governance workflows and
documentation.
All other duties as assigned.
What you'll bring
5+ years of experience leading content strategy in a professional
services environment
Exceptional organizational skills, with the ability to bring
structured thinking to a variety of tools and templates
Demonstrated enthusiasm for and understanding of content creation,
including best practices and emerging trends
Strong understanding of content and design principles and how to
apply them to the service-based industry
Ability to work on multiple projects simultaneously and prioritize
workload
Demonstrated experience with interaction design, user experience
principles, information architecture and the digital content
ecosystem
Experience working with user journeys, personas and research
Passion for great storytelling and systems thinking
Experience in omni-channel strategic development preferred
Experience in the healthcare industry preferred
Protect and take care of our company and member's data every day by
committing to work within our company ethics and policies
Strong administrative/technical skills; Comfort working on a PC
using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video
conferencing (Teams & Zoom), and telephones efficiently.
Trustworthy and accountable behavior, capable of viewing and
maintaining confidential information daily.
--
#LI-AT1 #LI-Hybrid
What's in it for you
Compensation: Competitive base and incentive compensation
Coverage: Health, vision and dental featuring our best-in-class
healthcare navigation services, along with life insurance, legal
and identity protection, adoption assistance, EAP, Teladoc services
and more.
Retirement: 401(k) plan with up to 4% employer match and full
vesting on day one.
Balance: Paid Time Off (PTO), 7 paid holidays, parental leave,
volunteer days, paid sabbaticals, and more.
Development: Tuition reimbursement up to $5,250 annually,
certification/continuing education reimbursement, discounted higher
education partnerships, paid trainings and leadership
development.
Culture: Recognition as a Best Place to Work for 15+ years,
dedication to diversity, philanthropy and sustainability, and
people-first values that drive every decision.
Environment: A modern workplace with a casual dress code, open
floor plans, full-service dining, free snacks and drinks,
complimentary 24/7 fitness center with group classes, outdoor
walking paths, game room, notary and dry-cleaning services and
more!
What you should know
Internal Associates: Already a Healthcare Warrior? Apply internally
through Jobvite.
Process: Application > Phone Screen > Online Assessment(s)
> Interview(s) > Offer > Background Check.
Diversity, Equity and Inclusion: Quantum Health welcomes everyone.
We value our diverse team and suppliers, we're committed to
empowering our ERGs, and we're proud to be an equal opportunity
employer .
Tobacco-Free Campus: To further enable the health and wellbeing of
our associates and community, Quantum Health maintains a
tobacco-free environment. The use of all types of tobacco products
is prohibited in all company facilities and on all company
grounds.
Compensation Ranges: Compensation details published by job boards
are estimates and not verified by Quantum Health. Details
surrounding compensation will be disclosed throughout the interview
process. Compensation offered is based on the candidate's unique
combination of experience and qualifications related to the
position.
Sponsorship: Applicants must be legally authorized to work in the
United States on a permanent and ongoing future basis without
requiring sponsorship.
Agencies: Quantum Health does not accept unsolicited resumes or
outreach from third-parties. Absent a signed MSA and
request/approval from Talent Acquisition to submit candidates for a
specific requisition, we will not approve payment to any third
party.
Reasonable Accommodation: Should you require reasonable
accommodation(s) to participate in the
application/interview/selection process, or in order to complete
the essential duties of the position upon acceptance of a job
offer, click here to submit a recruitment accommodation
request.
Recruiting Scams: Unfortunately, scams targeting job seekers are
common. To protect our candidates, we want to remind you that
authorized representatives of Quantum Health will only contact you
from an email address ending in @quantum-health.com. Quantum Health
will never ask for personally identifiable information such as Date
of Birth (DOB), Social Security Number (SSN), banking/direct/tax
details, etc. via email or any other non-secure system, nor will we
instruct you to make any purchases related to your employment. If
you believe you've encountered a recruiting scam, report it to the
Federal Trade Commission and your state's Attorney General.
Keywords: quantum-health, Kettering , Sr UX Content Strategist, Accounting, Auditing , New Vienna, Ohio
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